At Ck BookGyani, we strive to ensure your satisfaction with every purchase made through our platform. Please take a moment to review our refund policy for ebook purchases:
1. Refund Eligibility:
- Quality Concerns: If you encounter issues with the formatting, readability, or technical problems that significantly hinder your ability to access or use the ebook, you may be eligible for a refund.
- Duplicate Purchases: In cases of accidental duplicate purchases of the same ebook, refunds can be considered upon verification of the transaction.
2. Refund Process:
- Contact Support: To request a refund, please contact our Customer Support team within [2 days] of the purchase date. Provide your order details and a clear explanation of the issue you’ve encountered.
- Evaluation: Our team will review your request and may require additional information or clarification. We aim to assess each case thoroughly and fairly.
- Refund Decision: If your request meets the refund criteria, we will process the refund using the original payment method. Refunds typically take [X days] to reflect in your account.
3. Non-Refundable Circumstances:
- Change of Mind: We do not offer refunds for change-of-mind purchases or if the ebook does not meet personal expectations. We encourage users to review book previews, summaries, and sample chapters before making a purchase.
- Promotional or Bundled Purchases: Refunds are generally not provided for ebooks acquired through special promotions, bundles, or giveaways unless explicitly stated otherwise.
4. Additional Information:
- Incomplete Downloads: Ensure successful download and access to the ebook upon purchase. We are not responsible for incomplete downloads or technical issues beyond our platform’s control.
- Third-Party Platforms: If the ebook was purchased through a third-party platform or retailer, refunds must be requested following their respective refund policies.
5. Contact Us:
If you have any questions or need further assistance regarding refunds, please reach out to our Customer Support team at [Contact Email/Phone Number].
Note: CKBookGyani reserves the right to amend or update this refund policy at any time. Changes will be effective immediately upon posting on our website.
Remember, refund policies can vary based on legal requirements and business preferences. It’s important to adapt this policy to fit your specific terms, considering local regulations and industry standards.